Services

Three Services, One Approach

Each service at Ratna Wira begins with a written assessment and personal discussion. The scope, timeline, and cost are agreed before any work proceeds.

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Methodology

How We Work, Across Every Service

Whatever service you engage, the method beneath it is consistent: systematic, documented, and unhurried. The specific steps vary by service type — the standards do not.

Written Intake & Consultation

Every piece enters with a written assessment — observed condition, photographs, and a discussion of your concerns. Nothing proceeds before this is done and shared with you.

Disassembly & Magnified Inspection

Components are separated and examined individually under magnification. Wear, damage, and tolerance issues are identified and documented before any cleaning or replacement begins.

Staged Ultrasonic Cleaning

Parts pass through multiple ultrasonic cleaning stages with appropriate solutions for each component type. Dried and inspected again before reassembly begins.

Reassembly & Lubrication

The movement is reassembled with lubrication selected to the calibre's specification — each contact surface treated with the correct viscosity. No universal lubricant approach.

Regulation & Observation

The movement is regulated across multiple positions and then observed over several days. Adjustments are made as the lubricants settle and performance stabilises.

Final Review & Return

Before collection, rate and amplitude are checked. Where applicable, pressure testing is completed. The service record is prepared and returned with the watch.

Service One

Mechanical Service

A traditional service approach for mechanical and automatic calibres, suitable for both daily-worn references and pieces returning to regular use. The work begins with a written intake assessment, photographs of the watch's current state, and consultation with the owner about specific concerns. The movement is fully disassembled, with each component cleaned through staged ultrasonic processes, inspected under magnification, and reassembled with carefully selected lubrication on each contact surface. Mainsprings, pivot ends, and pallet stones are evaluated and renewed where wear has progressed beyond operating tolerance. Following reassembly, the movement is regulated across multiple positions and observed over several days.

Full movement disassembly and ultrasonic cleaning
Component inspection under magnification
Mainspring, pivot, and pallet stone assessment
Multi-position regulation
Several-day post-assembly observation period

Service Price

MYR 980

Typical timeline: 3–5 weeks

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Service Two

Pusher Service

A focused service for chronograph pushers and crown assemblies that have suffered wear, impact damage, or sealing degradation. The work begins with examination of pusher action, crown threading, stem engagement, and gasket condition. Damaged or worn components are replaced with correctly specified parts. All sealing gaskets in the assembly are renewed during the service. Following reassembly, the watch is subjected to pressure testing to verify water resistance integrity. Particularly suited for chronograph references where pusher action has become less precise.

Pusher action, crown threading, and stem engagement examined
Worn or damaged components replaced to specification
All sealing gaskets renewed throughout the assembly
Pressure testing following reassembly
Test results documented and discussed with owner

Service Price

MYR 740

Typical timeline: 2–3 weeks

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Service Three

Long-Form Service Programme

An extended programme designed for watches of considered importance — vintage references, family pieces, and timepieces forming part of a long-term collection. The programme combines full movement service, case and bracelet attention with conservation in mind, gasket renewal and pressure testing, dial and hands review, and where appropriate, sourcing of period-correct replacement components. The owner is consulted throughout, with key decisions documented in writing. A photographic record covers each major stage. Timelines typically run from twelve to eighteen weeks.

Full movement service as standard
Case and bracelet conservation (not polishing)
Dial and hands review and careful cleaning
Period-correct replacement components sourced where needed
Written decisions and stage-by-stage photographic record

Service Price

MYR 2,180

Typical timeline: 12–18 weeks

Enquire

Decision Guide

Which Service Is Right for Your Watch?

Use this overview to identify which service aligns with your watch's situation. If you are uncertain, describe the piece and your concerns — we will advise you.

Feature	Mechanical MYR 980	Pusher MYR 740
Full movement service		—
Pusher & crown work	—
All gaskets renewed	On request
Pressure testing	On request
Case & bracelet conservation	—	—
Stage photographs	Intake only	Intake only
Period-correct parts sourcing	—	—

Best for

Mechanical Service

Daily wearers and working watches where the movement needs a proper service and re-regulation. The standard choice for most mechanical calibres.

Best for

Pusher Service

Chronograph references where pusher feel has deteriorated, or any watch where crown action, threading, or water resistance is the primary concern.

Best for

Long-Form Programme

Vintage references, family heirlooms, and collection pieces where complete documentation, conservation, and careful sourcing of appropriate parts are needed.

Across All Services

Shared Standards

Secure Custody

Every watch in our care is stored under controlled access. No piece leaves the premises without the registered owner's authorisation.

Written Consent Before Additional Work

Any work or component replacement beyond the agreed scope requires your approval. We stop and contact you rather than proceed unilaterally.

Performance Verification

Rate and amplitude are checked before any mechanical service is considered complete. Watches running outside a reasonable tolerance are adjusted further before release.