Kuala Lumpur · Jalan Perak

Watch Care, Approached With Patience

Mechanical service, pusher restoration, and extended programmes for watches that carry meaning. Each piece is received with a written assessment and personal consultation.

Request a Consultation View Services

+60 3 2167 3849

[email protected]

40 Jalan Perak, KL

What We Do

Three Considered Services

Each service begins with an assessment and personal discussion. Work proceeds methodically, with documentation at each significant stage.

Mechanical Service

Full disassembly, ultrasonic cleaning, component inspection under magnification, and reassembly with appropriate lubrication. Regulated across multiple positions and observed over several days.

Written intake assessment
Photographic record of condition
Multi-position regulation
Owner consultation included

MYR 980 Enquire

Pusher Service

Focused attention on chronograph pushers and crown assemblies affected by wear, impact, or sealing loss. Gaskets renewed throughout. Pressure testing follows reassembly.

Pusher action and threading examined
Period-correct replacement parts
Full gasket renewal
Pressure testing on completion

MYR 740 Enquire

Long-Form Programme

An extended programme for vintage references, family pieces, and collection watches. Full movement service, case and bracelet conservation, dial and hands review, and sourcing of period-correct parts where required.

Decisions documented in writing
Stage-by-stage photographic record
Case and bracelet conservation
12–18 week typical timeline

MYR 2,180 Enquire

Why Ratna Wira

How We Approach the Work

A small workshop with a deliberate method. Every watch receives personal attention — nothing is handled in batches or passed through impersonally.

Written Intake Record

Before any work begins, we document the watch's condition in writing and photograph it from every relevant angle. You receive a copy.

Owner Consultation

We discuss your watch's history and your specific concerns before proceeding. You are consulted when decisions need to be made mid-programme.

Magnified Component Inspection

Every component is examined under high magnification. Parts showing wear beyond tolerance are renewed with correctly specified replacements.

Pressure Testing

Where water resistance is relevant to the piece, pressure testing is conducted following reassembly and gasket renewal. Results are shared with you.

Patient Timelines

We do not rush work to free the bench. Mechanical service is observed over several days post-regulation; restoration programmes take the time they need.

KL's Heritage Quarter

Our workshop sits on Jalan Perak — a considered address with a long association with craft and commerce. Walk-in visits are welcome by prior arrangement.

Get Started

A Watch Worth Wearing Is Worth Caring For

Whether you have a question about a specific calibre or would like to bring a piece in for an initial look, we are straightforward to reach.

Request a Consultation

+60 3 2167 3849 [email protected]

Questions

Frequently Asked

What happens when I bring my watch in?

We begin with a written intake assessment — your watch is photographed and its current condition noted in detail. We then discuss your specific concerns and the service options that are relevant, before any work is agreed upon.

How long does a mechanical service take?

A full mechanical service typically requires three to five weeks from intake to collection. Following reassembly, the movement is regulated and then observed over several days before we consider the work complete.

Do you work on all mechanical brands and calibres?

We work across a broad range of mechanical and automatic calibres from Swiss, German, and Japanese manufacturers. We are straightforward about the work we are well-suited to — if a piece falls outside our scope, we will say so at the intake stage.

What does the Long-Form Programme involve?

It is an extended programme designed for watches of personal or collector importance — vintage pieces, family heirlooms, and references forming part of a considered collection. It combines full movement service with case and bracelet attention, photographic documentation throughout, and where needed, sourcing of period-correct components. Timelines run from twelve to eighteen weeks.

Are the prices listed all-inclusive?

The prices shown cover the core service work including standard consumables such as lubricants and gaskets. If component renewal is required beyond standard wear — for example, a mainspring outside normal tolerance — this is discussed and agreed with you before proceeding. There are no charges added without your knowledge.

Can I enquire without bringing my watch in?

Yes. You are welcome to contact us by phone or email with questions about your piece before deciding on next steps. We are happy to discuss calibres, symptoms, or service histories without any obligation.

Find Us

Our Workshop — Jalan Perak, Kuala Lumpur

Contact

Send an Enquiry

Use the form below or reach us directly. We respond to all enquiries within one working day.

Contact Details

Telephone