Privacy Policy

1. What Data We Collect

When you contact us through our website enquiry form or by email, we may collect:

• Your full name
• Your email address
• Your telephone number (if provided)
• Details of your watch and any enquiry or service request

We may also collect technical data such as browser type, device type, and pages visited through standard web analytics tools, where you have consented to analytics cookies.

2. How Data Is Collected

• Contact form on our website when you submit an enquiry
• Direct email when you write to us
• Telephone when you call and leave contact information
• Cookies and analytics where consent has been given (see our Cookie Policy)

3. Legal Basis for Processing

We process your personal data on the following bases:

• Consent — where you have submitted a form or provided your details voluntarily
• Legitimate interest — to respond to enquiries and administer service requests
• Contractual necessity — where a watch service has been agreed, to fulfil that service

4. How We Use Your Data

• To respond to enquiries and provide information about our services
• To process, document, and administer watch service requests
• To communicate service progress and decisions requiring your input
• To maintain records of service history for watches previously in our care
• To improve the functionality and content of our website (analytics, with consent)

We do not use your data for automated decision-making or profiling.

5. Data Retention

Enquiry data where no service was undertaken is held for a maximum of 12 months. Service records — including intake documentation, correspondence, and photographic records — are retained for seven years following the completion of a service, to support future service history continuity. You may request deletion of your data at any time, subject to any legal retention obligations.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data may be shared only in the following circumstances:

• With parts suppliers, where a watch reference or specific technical requirement must be communicated to source a component (shared only to the extent necessary)
• With analytics service providers operating under data processing agreements (e.g. Google Analytics, where consent has been given)
• Where required by law or a legitimate legal process

7. Data Protection Measures

• Our website uses HTTPS encryption for all data in transit
• Physical service records are stored in a secured location within the workshop
• Access to digital client records is restricted to workshop staff with a defined operational need
• In the event of a data breach affecting your personal data, we will notify you and the relevant authority in accordance with PDPA obligations

8. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Analytics and preference cookies are optional and activated only upon your consent. See our Cookie Policy for full details and control options.

9. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent to processing where consent is the legal basis
• Request deletion of your data (subject to retention obligations)
• Limit or object to processing in certain circumstances
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, contact us at [email protected].

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect data from minors. If you believe a minor has submitted personal data to us, please contact us and we will take appropriate action.

12. Changes to This Policy

We may update this policy from time to time. Material changes will be noted on this page with a revised effective date. Continued use of the website following any update constitutes acceptance of the revised policy.

13. Contact